DELIVERY
Thank you for visiting and shopping at Aeternum! The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy:
Shipment processing time
All orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
​​
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
​Delivery delays can occasionally occur.
​
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Aeternum is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
​​
​
Damages
Aeternum is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
​Please save all packaging materials and damaged goods before filing a claim.
​
​
Delivery charges
As many of our products are of a delicate or valuable nature - we package each item securely and safely and using signed for delivery, ensures the product reaches you as it left us.
​
1ST CLASS, Signed Delivery:
-
Up to £10 - Free
-
£10 to £295 - £8.55
-
£295+ - £15.00
​
2ND CLASS, Signed Delivery:
-
Up to £10 - Free
-
£10 to £295 - £5.55
-
£295+ - £10.00
​​International Shipping Policy:
We do ship outside the United Kingdom however please contact us before checking out to confirm delivery details.
​
​
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Questions about delivery should be sent to us at patricia@aeternumshop.com
​